Delete Your GameTab Account

You can permanently delete your GameTab account using the options below. In-app deletion requires you to resolve the group, game and G-Credit commitments described in Step 2. Deletion removes your account and the personal data listed below; some shared records and limited information remain for the purposes and periods explained under "What's kept, and why". Both deletion options are described in full in our Privacy Policy (Section 8, "Your Rights and Choices").

Option 1: Delete in the app

1. 1Open GameTab and go to More → Settings → Delete My Account.
2. 2Resolve anything that affects other users, if prompted. Only groups you own block deletion, so delete or transfer every group you own, including inactive or disabled groups; settle outstanding G-Credit balances (if a group holds credits for you, you can also leave that group and agree to give them up; a balance you owe must be cleared by the group owner); leave games that have not ended. Tournament entries are withdrawn or retained with your account link removed as appropriate; you do not need to withdraw from unfinished tournaments before deleting your account. A Co-admin, Manager, or member-only account does not need to leave or delete any group manually.
3. 3Type DELETE and re-enter your current password. Your account is deleted immediately — this cannot be undone.

Option 2: Can't open the app? Request deletion by email

Email support.gametab@nexavyn.com from the email address registered to your account, with the subject "Account Deletion Request". We will verify the request and complete the deletion within 15 days.

What gets deleted

Database records are removed in the account transaction. The stored profile-photo prefix is queued in that same transaction for secure Storage deletion, with automatic retries for temporary failures.

• Your profile (name, phone number, photo URL, bio, location, sex selection, sport skills, preferences) and the queued stored profile-photo file
• All group memberships and roles, and any pending join requests or invites
• Your reactions on announcements
• Your saved-announcement bookmarks and read history, personal Venue Library, weekly goals and goal history, block lists (both directions), and hidden conversation settings
• Your personal score logs (My Stats)
• All push notification tokens and in-app notifications
• Ordinary feedback records linked to your account; Report Abuse safety submissions follow the retention rules below
• Your Terms, Privacy Policy, and age-attestation acceptance records
• Your login credentials (email, password, sessions, and MFA records)

What's kept, and why

A small amount of shared data remains after its direct link to your account is removed (shown as "Deleted User" where applicable), so other members' group history stays accurate and limited records can be retained for the purposes below:

• Game, tournament, and poll participation records, within their normal retention window
• Comments you posted on announcements, shown as "Deleted User"
• Group payment and contact text is a shared group record and is not automatically cleared merely because its author deletes an account or ownership changes. Review and remove outdated personal details before transfer, or contact support for help. Payment details are removed when the group is deleted.
• G-Credit transaction history — kept with direct account links removed for up to 7 years where needed for record-keeping, audit, fraud-prevention, and dispute-resolution purposes. Your in-app balance must be zero before deletion is allowed. A zero balance does not establish that a separate real-money debt or refund has been settled. Because these records exist partly to settle disputes, our support team holds a separate internal key that can re-link your own transactions to you if one is ever raised — it is kept with the deletion record below and is not available inside the app. A transaction can also carry a short note written by your group admin; we cannot de-identify free text, so if an admin typed a name it stays in their record of that charge
• Admin Plan history (which plan, when, trial dates), subscription status and store-issued subscription identifiers needed to recognise purchases and resolve billing disputes — kept with direct account links removed for up to 2 years. Apple or Google processes subscription charges under the applicable store arrangements, and your purchase receipts stay in your store account. We do not receive your store payment credentials or card details. Nexavyn supplies GameTab and remains responsible for its obligations and any remedies owed under applicable consumer law.
• Reports other users filed about your content — kept with the link to your account removed, so a moderation decision stays reviewable
• Reports you filed about other users' content — the report is the group admin's moderation record too, and an unresolved one is never deleted automatically, so it is kept with your reporter link removed although the report text and evidence may still identify you or other people
• Chat messages you sent are unlinked from your account but stay in their conversations under the name you had when you sent them. Ordinary messages are purged on the normal 90-day cycle. Pinned group and game chat messages are exempt until an admin unpins them, after which the standard age-based purge applies. Evidence retained with a report follows the separate safety-report schedule. See Privacy Policy Sections 7.2 and 7.6. Names can also remain in the limited records described here, including text entered by other users.
• Report Abuse submissions, screenshots and handling history — kept while unresolved and for 1 year after being actioned, with your reporter account link and separately supplied contact email removed. Text, images and technical file references may still identify people.
• Account restriction history, including reasons, case references and staff notes — retained for 12 months from the decision with direct account links removed. Written notes may still identify people.
• Each former group's admins receive a notice naming you when you delete your account; it expires on the normal 90-day notification cycle. Names entered in other players' score records and admins' credit notes remain in those records.

We also send an automated deletion request to RevenueCat, the service that synchronises Admin Plan status. That request is queued with automatic retries. It removes the GameTab customer profile held there but does not cancel an Apple or Google subscription, which must still be cancelled through your store account.

Questions about your data

To request a copy of your data instead of deleting it, or to ask what we hold about you, email us at the address below — see Privacy Policy Section 8.5.